Where is the shop located?
State College, Pennsylvania (PA orders must pay 6% sales tax)
What are the methods of payment?
My store is run through Squarespace and is set up to accept payments through PayPal and Stripe.
How is shipping handled?
All domestic and international orders are sent via United States Postal Service (USPS) unless the customer contacts me via email in advance to make arrangements through another postal service.
There is only one person handling orders, and although I do my best to ship packages within a couple days, it may take up to a week for me to organize the items, package and address the envelopes/boxes, and make the trip to the post office.
As soon as your order is processed, you will receive an email notification with a tracking number.
United States Orders:
Prints, zines, and merchandise are sent first class via United States Postal Service (USPS). Delivery times may take between 2-7 days depending on distance.
Original art is sent via Priority Mail via USPS. Delivery will take between 1-3 days depending on distance.
Prints, zines, and merchandise are sent first class via United States Postal Service (USPS) unless you contact me via email to make arrangements for your order to be shipped via USPS International Priority Mail or a different shipping company. Order at your own risk for first class international shipping as it does not include a tracking number. Be aware that I am not responsible for paying any customs fees.
Original art is sent via USPS International Priority Mail. If you would prefer first class, please contact me via email at heatherfranzenrutten [at] gmail [dot] com in advance.
Delivery could take approximately 1-3 weeks depending on the country.
What is your return policy?
All sales are final.
If you receive a damaged item in the mail, please email me at heatherfranzenrutten [at] gmail [dot] com within two days of receipt, preferably with a photo of the damage.
I do not distribute, sell, or trade your personal information. I only use your billing/shipping addresses and contact information to fulfill your order, to communicate with you about your purchase, and to review in the future for legal/tax reasons.
The only emails you will receive from me are those pertaining to your order. Every order should receive generated emails for their order receipt and shipping confirmation.
What about copyright?
All artwork and content on heatherfranzen.com is copyrighted property of Heather Franzen Rutten. Purchasing from my shop does not grant ownership or permission to reproduce and/or distribute.
I have other questions!
Please email me at heatherfranzenrutten [at] gmail [dot] com if you have any other questions!